Share best practices for exceptional hospitality, including messaging, guest experience and reviews.
Hello, everyone 👋
I get the feeling that, nowadays, a clean property that's well located and matches the listing… has almost become the minimum expectation.
What really makes the difference seems to increasingly lie elsewhere:
communication, anticipation, responsiveness, attention to the guest and how to handle unexpected situations.
In Brazil, trying to get early check-in and late check-out has become fashionable. If you don't allow it, it becomes a reason for a 3-star rating.
I have a tenant running an EV charging cord through the kitchen window to charge their Tesla. How do I regulate this?
Hi everyone! 👋
I’m a new host from Tirana, Albania, and I’d love to connect with more experienced hosts and get some honest feedback.
I started hosting around 45 days ago and currently manage several apartments located near Tirana International Airport. The apartments are designed mainly for short stays, airport travelers, couples, families, and guests visiting Albania.
There are guests who have booked with me and, for some reason beyond my control, don't arrive or don't check in to the accommodation. The problem is that they write reviews with malice and frustration. I think that if they don't use the accommodation, they shouldn't write reviews, because they harm the hosts.
Hi , in that case, you can ask Airbnb, through Support, to remove that review on the grounds that it does not comply with the standards.
Kind regards,
Juan
A forum for hosts around the world to ask for advice, share tips and grow your business all in one place.
Greetings to the community,
I have been a Superhost since 2013, and I am now faced with an absurd situation with customer support.
The facts: Following the early departure of a guest (Véronique) on Wednesday, 30 September (for 3 unoccupied nights), Support issued a refund of €300.
Did you agree the guest could leave early altering their dates so they were entitled to a refund outside of your cancellation policy ?
if so then you are right the dates should have been opened.
why did the guest decide to leave early?
Good morning. I temporarily hid my listing, but now that I've reactivated it, I can't see the booking history. The option for ALL MY BOOKINGS no longer appears in the TODAY section. How can I fix this?
Kind regards
I am an experienced co-host with a solid background in guest reception and care management. I would like to offer my services to assist you with the operational management of your apartments, in particular with:
In-person check-in and welcome: welcome, key handover and detailed explanation of the house and the neighbourhood
Check-out and inspection: managing check-outs, checking the condition of the property and its contents before preparing for the next guest.
Flexibility and availability: handling guest delays and providing support for any emergencies during their stay.
Communication with the cleaning team: prompt coordination to ensure that the property is always in impeccable condition between guests.
I work in Rome (ideally central Rome).
